Adjusting Servicing Director Loan Balances or Due Dates

Adjusting Servicing Director Loan Balances or Due Dates

Provide instructions on how to adjust the balance on a loan or make a change to a loan's due date in Servicing Director.


Loan Balances and Due Date can be adjusted on the Loan Adjustment screen.

You can use this screen to change or view principal, escrow, other funds, loss draft, assistance, and other balances for loans, as well as the loan due date.
 

  1. Open the Customer Service application and select your loan.
  2. From the Customer Service Other menu, select Loan Adjustment.
  3. Make edits to the available Balances or to the loan's Due Date, as required.
  4. Click OK to save your changes.

 

ArticleNumber:

000046473

    • Related Articles

    • Adjusting Other Funds Balances and Due Dates in Servicing Director

      You can adjust the other funds balance or due date for another funds record. Servicing Director will create and then apply the other funds payment or disbursement to an other funds default record if: An other funds payment or disbursement is not an ...

    • Reconciling Pool Security Balances

      You can use the Security Balance Reconciliation view to help reconcile pool security balances. You can also run the following reports, which provide more detail: The Security Balance Reconciliation report (which corresponds to the Security Balance ...

    • Changing the Loan Due Date

      A loan was activated in Servicing Director with the incorrect loan due date. Follow the steps below to correct it. To verify that your first payment due date matches the loan due date: Select Customer Service then the Date screen. Verify the first ...

    • Credit Reporting Balances

      Servicing director does not report balances negative or positive. It only reports payments due including fees. ArticleNumber: 000055164

    • The Loan Due Date Did Not Advance

      Occasionally, you might notice that the due date(s) are not advancing even though you are applying payments. They might not be advancing for the following reasons: You are applying partial payments such as interest only or principal only. Your ...