Attempting to process a payoff received an error message:

Error: There is currently a payoff being posted to this loan

Root Cause:

The error indicates that you have another payoff record set up for this loan.
Most likely you have one that already exists in a payoff batch in Payment Processing which is un posted.
It is possible that this payoff may have been part of an older batch; after two weeks batches are no longer visible on the screen.

Environment:

Payment Processing

Workaround:

You will need to delete the payoff record directly from the table. You will need the assistance of your IT staff Data Base Administrator to do that.
Once it has been verified they can delete that record from that table, run a select statement as shown below, but replacing the X's with the 10-digit Loan id:

Use Service:
Select * from POSt mt
where loan id = 'x'
replace the X with the 10 digit loanid

ArticleNumber:

000042307