Changing or Deleting an Incorrect Loan Number

Changing or Deleting an Incorrect Loan Number

How does a client change a Loan Number when it was entered Incorrectly in Servicing Director and the Loan set to Active?


There is no delivered process within Servicing Director to edit or delete a Loan Number once a Loan is set to active.

The workaround is to pay the loan with the incorrect Loan Number off and create a new Loan.


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000047651