Collector Statistics Displays for the Selected Collector Instead of All Users or Collectors

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• Servicing Director User Name Does Not Appear in Drop Down List of Available Collectors

  A user who is correctly set up in Servicing Director does not have their name on the list of available collectors on the Late Info window (Customer Service > Payment > Late Info). Environment: Setting up Users as Collectors Workaround: In order to ...

• FSP Collectors Work List and Member Contact Maintenance Tools Open the Wrong Servicing Director (Interlinq) Contact Window

  When you use the FSP Collectors Work List and Member Contact Maintenance Tools Interlinq Collections button to open Servicing Director (Interlinq), the Servicing Director Contact window is different from the Contact window opened directly from ...

• FSP Collectors Work List and Member Contact Maintenance Tools Unable to Open Servicing Director (Interlinq) Contact Screen

  When you try to use the FSP Collectors Work List and Member Contact Maintenance Tools Interlinq Collections button to open Servicing Director (Interlinq) contact screen, the Servicing Director Contact screen does not open. Workaround: This issue ...

• All Users Can't Login Error

  There was an error checking the number of users due to the following reason: The transaction database 'Service' is full. To find out why space in log cannot be reused, see log_reuse_wait_desc colum in sys.databases. Workaround: Please contact your ...

• Servicing Director Loan Maturity Update Event Fails With The Error : 'No Record Selected From T_LoanMaturity Query".

  No Record Selected From T_LoanMaturity Query Root Cause: The Loan Maturity update event is designed to work for only some specific interest methods. This update handles loans where interest method is one of these: Arrears - code 0 Advance - code 1 ...