Customer Self-Service Installation Error: "This setup requires Internet Information Server 6.0 or higher..."

Customer Self-Service Installation Error: "This setup requires Internet Information Server 6.0 or higher..."

This setup requires Internet Information Server 6.0 or higher. Please install Internet Information Server and run this setup again.


Root Cause:

You do not have Internet Information Server 6.0 or higher enabled on your server, which is one of the prerequisites for the Customer Self-Service product.

Refer to Microsoft support resources for details about how to enable Internet Information Server. 


Workaround:

Enable Internet Information Server 6.0 or higher, and any other prerequisites listed on the current Customer Self-Service System Requirements.  Search the Finastra Customer Success Community Knowledge Center for the current Customer Self-Service System Requirements.

ArticleNumber:

000040737