When you click Next on the new Borrower Profile Setup page (BorrowerProfile.ASPX), you receive the following browser error message:
An application error has occurred; your session is now closing.
We apologize for this inconvenience. Please log on again.
Root Cause: The web address to open the page does not include the subsite name /ILSWeb.
This error can appear on other pages of Customer Self-Service, and this article is only for when clicking Next on the new Borrower Profile page produces the error. If other pages have this error message, then search the knowledge base for the other articles on the same error message.
Workaround:
This information is for your system administrator or local IT:
Reconfigure the Customer Self-Service web page configuration on the web server so the site is a sub-site, a child site on your web server. This leads to using a web address which always includes the /ILSWeb subsite or directory. For example, your web address for the new Borrower Profile Setup page should look like this: https://yourserver.com/ilsweb/accountmanagement/borrowerprofile.aspx.
ArticleNumber:
000043640