In Fusion Servicing Director, while browsing both the borrower and investor pages together, you receive the following web page server error: An application error occurred on the server.
Custom error settings for the application may prevent the details of the application error from being viewed remotely (for security reasons). It may, however, be viewed by browsers running on the local server machine.
Windows Event Viewer will also log a warning event in the Application Log with the following elements:
Event Type: Warning
Event Source: ASP.NET
Event Category: Web Event
Event ID: 1309
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Exception information:
Exception type: InvalidSessionException
Exception message: Access denied
Stack trace: at ILSWebSec.OnBeginRequest(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
This error can be specific to using the same web browser to log into both the Borrower (ILSWeb) and Investor (ILSWebInvestor) web pages in either order, so the login credentials for the first login interfere with the login of the second.
Note: the browser displayed error message can apply to many other root causes, and this article is specific to trying to browse to both web sites using the same browser.
Browsing to both web sites using the same browser is not a production system scenario, because the borrowers would not be accessing your Investor site and your investors would not be accessing your Borrower site.