Customer Self Service Web site Allows Borrowers To Schedule Payments When There Are Stops On A Loan

Customer Self Service Web site Allows Borrowers To Schedule Payments When There Are Stops On A Loan

In Customer Self Service, an online borrower is still allowed to make an online payment even though there is a payment stop on the loan.

Workaround:

Check and confirm that the following changes are made to the loan:

  1. There should be Stop displayed in the Payment field in the Customer Service > Status & Stop screen.
  2. Accept Online Payments should not be selected in Customer Service,  right click menu > ACH Web Payments screen.

If this is set up correctly, the borrower should get the following error message when attempting an online payment: This loan does not accept online payment.

ArticleNumber:

000070295