Disabling the PayOff Request Page for Servicing Director Customer Self-Service

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• Enabling the Servicing Director Customer Self-Service Investor Payoff Request Screen

  The Investor Payoff Request page is enabled by the Investor web page web.config file settings. The Investor Payoff Request page is enabled by setting the ShowPayoff application setting to "true" in the Investor web page web.config file on the web ...

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• Downloading Servicing Director or Customer Self-Service

  Customers with access to the Finastra Customer Success Community Support Center can download the full version of Servicing Director or Customer Self-Service installation files from Support Center. Prior to version 15.3, full versions of Servicing ...

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  When a borrower or an employee logs in to the Customer Self-Service web page successfully, the left navigation area has web page links (buttons or clickable text) used to open the other various Customer Self-Service web pages. The navigation area ...

• Servicing Director Customer Self Service 16.1 Must Be LIcensed

  Customer Self-Service 16.1 must be licensed to be operational. The Customer Self-Service 16.1 installation programs will complete successfully without prompting for or testing for this licensing. However, borrowers and investors will not be able to ...