Does Finastra Provide the SOC 1 or SSAE 16 Report for Servicing Director?

• Related Articles

• Which Servicing Director Report Will Provide Accumulated Balances and Information For A Loan's Year To Date Activity

  You may have a need to review a Servicing Director report, which will provide you with accumulated, up to date balances and totals, for loan level activity for the year to date. Workaround: The Servicing Director Year To Date Activity Report, ...

• Servicing Director Letter or Report Is Not Working

  One of your Servicing Director letters or reports is not working, is printing incorrectly, or is not showing the correct information. Workaround: The Servicing Director product installation delivers many reports and letters. If your letter or report ...

• Servicing Director Error Emailing a Report or Letter: The Transport Failed to Connect to the Server

  email failed: the transport failed to connect to the server Root Cause: This is a Microsoft Windows error about Servicing Director attempting to send an SMTP e-mail. Servicing Director relies on your Microsoft Windows and SMTP server to provide this ...

• Servicing Director Error Emailing a Report or Letter: "The transport lost its connection to the server"

  Email failed: The transport lost its connection to the server Root Cause: This is a Microsoft Windows error about Servicing Director attempting to send an SMTP e-mail. Servicing Director relies on your Microsoft Windows and SMTP server to provide ...

• Servicing Director Annual Escrow Account Disclosure Statement Does Not Provide Option to Deposit Surplus Amount Rather than Send a Check

  In the Annual Escrow Account Disclosure Statement letter, it states that "We are sending you a check for the surplus." There is no option available for the institution to change the verbiage to state that the surplus will be deposited into the ...