Enabling the Servicing Director Customer Self-Service Investor Payoff Request Screen

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• Disabling the PayOff Request Page for Servicing Director Customer Self-Service

  Borrower access to the Customer Self Service web pages is set by the Borrower Web Access window. To disable the Payoff Request page, edit the Borrower Web Access screen to set Payoff Request access to Deny for Borrowers. For detailed steps, see the ...

• Enabling Servicing Director Electronic Billing Statements Using Customer Self-Service Web Pages

  This article describes the requirements for enabling Servicing Director electronic billing statements. By default, all Servicing Director borrowers who receive billing statements are set up to receive paper billing statements. If you add the optional ...

• Testing Servicing Director Customer Self-Service

  When you have a new installation or new upgrade of the Customer Self-Service web pages, you should initially test the installation using the Customer Self-Service Test Utility. The Test Utility is installed on each Customer Self-Service server (if ...

• Testing Servicing Director Customer Self-Service Electronic Statement Email

  If you will be using the Customer Self-Service Electronic Statement feature, the Customer Self-Service Business Application server must be able to email from your network and email server setup. When you have a new installation or new upgrade of ...

• Servicing Director Customer Self Service 16.1 Must Be LIcensed

  Customer Self-Service 16.1 must be licensed to be operational. The Customer Self-Service 16.1 installation programs will complete successfully without prompting for or testing for this licensing. However, borrowers and investors will not be able to ...