End of Day Event Manager Run: All Events Suddenly End While Running Events With Events Not Attempted

End of Day Event Manager Run: All Events Suddenly End While Running Events With Events Not Attempted

After you start the Servicing Director end of day, where Event Manager has begun the Run All of your list of events, the Event Manager application stops running, possibly in the middle of an event, while other events are still on the scheduled events list which were not even attempted. Further, when you try to run the Event Manager application on the same computer following this occurrence, the System Administration application says it cannot start Event Manager because the system cannot find the file specified.

Workaround:

This problem can be created by your Windows antivirus application targeting your Event Manager application and preventing Event Manager from operating. The Event Manager application program name is EventMgr.exe and it cannot be started again because your antivirus application has quarantined EventMgr.exe effectively making it so Windows cannot run Event Manager. To resolve this, have your local IT modify your antivirus application to ignore the EventMgr.exe by whatever procedures apply to your antivirus application to create exceptions for programs. Then have the quarantined EventMgr.exe restored to its original location. 

If the EventMgr.exe cannot be restored, then the Fusion Servicing Director applications will have to be installed again.

ArticleNumber:

000063329