Error 380 Invalid Property Value.

Error 380 Invalid Property Value.

Error 380 Invalid Property Value. Error Occurred in MASKEDBOX. EZEnterprise CTR will Shutdown.


Root Cause:

You are attempting to process a CTR in EZTeller or Superview and the error occurs. This is due to invalid data in a field such as a tax id number for the customer record that EZTeller is attempting to access.

Workaround:

  1. Sign on to Superview.
  2. Select CTR > CTR Main Menu.
  3. Select the speed key for Customer Information.
  4. Fill in the Account Number (from the transaction that caused the error) in the Search Criteria field. Click Search.
  5. Highlight the record from the list and click View Details.
  6. Click Erase Completely.
  7. Click Search Again.
  8. Select Beneficiary/Holder Tax ID.
  9. Fill in the Account Number (from the transaction that caused the error) in the Search Criteria field. Click Search.
  10. Highlight the record from the list and click View Details.
  11. Click Remove.
  12. Process the transaction in EZTeller. The teller will be prompted for customer information during the CTR process.
     

ArticleNumber:

000041319

    • Related Articles

    • Customer Self-Service Online Payment Submission Error Invalid Routing Number

      Invalid routing number Root Cause: Borrowers trying to submit an online payment with a valid bank transit routing number can have the submission rejected and this error message for two of the following reasons: The transit routing number entered is ...

    • Glory Cash Dispenser Error (207) Invalid Port

      Cash Dispenser Error: (207) Invalid Port Root Cause: The error is the result of choosing the incorrect port when setting up the dispenser in the Supervisor Options. Environment: EZTeller Workaround: Sign into EZteller with a role that has an ...

    • Servicing Director Event Manager Error: "Invalid Pointer"

      The event failed and reported this error: Invalid Pointer Printing not attempted. Archiving not attempted. Root Cause: This issue is thought to be a combination of the Crystal Reports 13 software provided with Servicing Director 14.2 or 15.x, plus ...

    • Servicing Director Event Manager MortgageBot Event Error: "...Invalid procedure call or argument..."

      Run-Time Error <(Declarations), Line 40> Invalid procedure call or argument If this error is cleared, then this error appears: Encountered an improper argument. If this error is cleared, then the Event Manager application stops responding correctly ...

    • Invalid Column Name StopAdvances

      In Fusion Servicing Director 19.4.5, you receive an Investors Screen Error: Invalid column name 'StopAdvances'. Invalid column name 'StopAdvanceReason' Invalid column name 'StopAdvanceOption' Statement(s) could not be prepared. Root Cause: This error ...