Error: Cannot insert duplicate key row, when entering CCR/CTR information on specific account(s)

Error: Cannot insert duplicate key row, when entering CCR/CTR information on specific account(s)

2147217873 - cannot insert duplicate key row in object 'dbo. EntityAccountInfo' with unique index 'IX_EntityAccountInfo_1'.
Error occurred in Microsoft OLE DB Provider for SQL Server.
Operation failed.  The current screen will shut down. OK


Root Cause:

The customer's CTR account record does not have an associated account type. This issue occurs with EZTeller version 5.3 and older.


Workaround:

Open a case using Case Managment to request client support provide the script that resolves this error.

 

 

ArticleNumber:

000040679