Error: Cannot Insert Duplicate Key Row When Entering CCR/CTR Information on Specific Account(s), EZTeller 6.0

Error: Cannot Insert Duplicate Key Row When Entering CCR/CTR Information on Specific Account(s), EZTeller 6.0

-2147217873- Cannot insert duplicate key row in object 'dbo.ENH_EntityAccountInfo' with unique index
'IX_ENH_EntityAccountInfo_1 ...Error occurred in Microsoft OLE DB Provider for SQL Server. Operation failed. The current screen will shut down. OK


Root Cause:

The customer's CTR account record does not have an associated account type.


Workaround:

Please contact client support by submitting a case through Case Management and we will provide a script to resolve this issue.

ArticleNumber:

000043456