Error: Cannot Scan Documents: Incorrect Call Sequence. Need to Call StartXpedite First

Error: Cannot Scan Documents: Incorrect Call Sequence. Need to Call StartXpedite First

Incorrect call sequence. Need to call StartXpedite first. OK.


Root Cause:

EZTeller has lost connection to Active View Teller Capture scanner.

Workaround:

Steps to re-establish connection to the Active View Teller Capture scanner:

  1. Exit EZTeller on the workstation receiving the error.
  2. Unplug the scanner from the workstation and plug it back in.
  3. Go into Control Panel > Administrative Tools > Services.
  4. Highlight each of the below services in order and click on Stop:
  • A2iA Service
  • ICR Service
  • Transport$AVTC_82
  1. Highlight each of the below services in order and click on Start:
  • A2iA Service
  • ICR Service 
  • Transport$AVTC_82
  1. Close Services.
  2. Restart EZTeller.

 

 

ArticleNumber:

000042125