Error: Host Rejection Message: Invalid Teller Number, when signing into EZTeller.

Error: Host Rejection Message: Invalid Teller Number, when signing into EZTeller.

Host rejection message: Invalid Teller Number.


Root Cause:

You have just upgraded from EZTeller32 to EZTeller Enterprise and receive the following host rejection message: "Invalid Teller Number."


Environment:

EZTeller

Workaround:

AS400 Mainframe hosts use the EZTeller teller number as part of their security log in.

To resolve this issue:

  1. Either keep the same teller numbers used in EZTeller32 for your EZTeller Enterprise, EZTeller roles.
  2. Or contact your host vendor to change the teller numbers.

ArticleNumber:

000039649

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