Error: Please wait while the application is preparing for the first use

Error: Please wait while the application is preparing for the first use

The Fusion Servicing Director Application Installation waits for the Windows Installer Coordinator to complete but it doesn't finish. The Windows Installer Coordinator box appears with the following never ending message and the installation does not finish: Please wait while the application is preparing for the first use.

 


Workaround:

The Fusion Servicing Director applications are not supported on a Terminal Server. While not supported, this occurs due to the Terminal Server Admin Installation triggering the Windows Installer Coordinator.

Workarounds: 

  • Selecting Cancel on the Windows Installer Coordinator box may allow the Servicing Director installation to finish.
  • Logging into Windows as a local console session and not using a Remote Desktop connection may also allow the installation to finish. 

Submit a case through Case Management to increment Change Request 00297826.

ArticleNumber:

000070328