The event failed and reported this error:
Append records to pmtbatch/pmthdr/pmtdtl -- Error: Cannot insert the value into column 'ItemCount', table 'Service.dbo.PmtBatch'; column does not allow s. INSERT fails.
The statement has been terminated.
Root Cause:
The lockbox file does not contain any payment records.
This may simply be true because there are no payments to process for the current date.
This may also happen when the lockbox file is accidentally overwritten, where the prior copy with the current payments is overwritten by a second copy without any payments, because the payments can only be exported once.
Workaround:
Return to the source system for the payments and determine if there are indeed any payments for the current date.
If there are payments for the current date, use your source system procedures for the export to recreate the lockbox file, and confirm the new lockbox file contains the correct payment records. If the source system cannot recreate the lockbox file, then manually enter the payment information into the Servicing Director Payment Processing application.
ArticleNumber:
000039332