Event Manager Report Error: Log On Failed

Event Manager Report Error: Log On Failed

Event Manager
Log on failed.

Root Cause:

This error can be caused by a custom report, where your custom design of the report cannot logon to the data source you have defined in the report. 

As a comparison to the custom reports, the delivered Event Manager reports, the unmodified reports installed by the Servicing Director product, use within the reports the ODBC (RDO) data source named "Servicing". 

This "Servicing" data source used by the delivered reports is the same data source used by the rest of the Servicing Director applications.

Workaround:

Have the creator of your custom report review the data source defined in the report with the error message and change the data source to the ODBC (RDO) data source named "Servicing" or make other changes as needed to allow the report to connect to the data source.

ArticleNumber:

000042294