Duplicate Station Name.

Root Cause:

A duplicate CStation Name is in use at another workstation. Each workstation must have a unique CStation Name, and/or you need to modify the "C" in the CStation Name--it must be upper case. Example: C1234.

Workaround:

In EZTeller®32:

1. Exit EZTeller32.
2. Browse to C:\Windows or C:\WINNT, depending on your operating system.
3. Open the EZCOMM.INI file and locate CStation Name=.
4. Modify the Station Name using upper case "C" and a valid number. Example: CStation Name=C1234. 

Note: Having a duplicate CStation Number causes the second workstation to be bumped into Online/Inactive status when the teller opens EZTeller. 

5. Close and save changes made to the EZComm.INI file.
6. If you continue to receive the error message, contact EZTeller Client Services at 1-800-437-2252 for further assistance. 

In EZTeller Enterprise:

1. Open Superview > select the bank as your Working Group. 

Note:  EZTeller Enterprise 5.1 and greater provides a workstation report that lists all the assigned workstation names. This report is located under Reporting > Reports > Admin tab. To generate this report, select the box in front of Workstations and click OK. 

2. Select Profile Options > Workstations > Host and Comms.
3. Modify only the workstation receiving the Duplicate Station Name error from the Workstation Name list.
4. Select > Comm-Sockets tab.
5. Modify the Station Name using upper case (C) and a valid number. Example; CStation Name=C1234.
6. Click Apply.
7. If you continue to receive the error message, contact EZTeller Client Services at 1-800-437-2252 for further assistance.

ArticleNumber:

000041301