EZTeller Crashes on Startup and Event Viewer References Faulting Module Name: LTKRN90N.dll

EZTeller Crashes on Startup and Event Viewer References Faulting Module Name: LTKRN90N.dll

Faulting application name: EZTellerENT.EXE, version: 6.0.14.3, time stamp: 0x50f711df
Faulting module name: LTKRN90N.dll, version: 9.4.0.7, time stamp: 0x3563025c
Exception code: 0xc0000005


Root Cause:

Tellers normally open the host session before opening EZTeller. If they open EZTeller first, the system crashes.

The LTKRN90N.dll file that is installed by EZTeller software is version 9.4.0.7, dated 5/20/1998.  

Downloading a newer version of the LTKRN90N.dll file will prevent EZTeller from crashing when opened before the host Session A.


Environment:

New Windows 7 workstations where EZTeller interfaces to Jack Henry.

Workaround:

Tellers normally start host session A and then start EZTeller. If this procedure is followed, EZTeller will not crash.

If the bank wants to use EZTeller without connecting to the host Session A, here are some options:

  1. Set EZTeller to run in simulated host mode by editing the EZEnterprise.ini file to read Simulation=1.

Note: File is located in C:\Documents and Settings\All Users\Application Data\EZTeller for Windows 2000 and XP. And C:\ ProgramData/EZTeller for Windows Vista and 7.

  1. Place a newer version of the LTKRN90N.dll file into C:\Windows\System32 folder.

ArticleNumber:

000039386