EZTeller-On-Line Inactive

EZTeller-On-Line Inactive

Online Inactive


Root Cause:

The error appears when EZTeller and Sparak are not communicating. 


Workaround:

If EZTeller users are showing On-Line Inactive, go to the Sparak text system and log in.  From the main menu, choose option 13 (Message Menu)-12 (Attach all users). The message that users are attached will come up. Have the user log back into EZTeller and they should now be On-Line Active. 

ArticleNumber:

000040873