Field Maintenance Is Not Logging Changes on Any Table

Field Maintenance Is Not Logging Changes on Any Table

You have Field Maintenance Logging enabled, but changes to the selected fields are not logged for any table fields for any Servicing Director user.

Workaround:

Have your IT department confirm that the Servicing Director application desktop computers have the Microsoft Windows ODBC system data sources named Servicing and ServEM configured to use SQL Server authentication, and not Windows NT authentication.  

These data sources are automatically created by the Servicing Director application installation program. Servicing Director only supports SQL Server authentication, which is the authentication method configured by the Servicing Director installation program.  

To confirm the Servicing Director ODBC data sources configuration, do the following using the Windows desktop:

  1. Open the Control Panel > Administrative Tools > Data Sources.

  2. Select the System DSN tab.
  3. Click the Servicing data source. 
  4. Click Configure. 
  5. Click Next. 
  6. Confirm the selection in the How should SQL Server verify the authenticity of the login ID section of the configuration screen.
  7. Select the SQL Server authentication option, if it is not selected.  
  8. Enter your SA login and password. The login name and password you enter here are not used by Servicing Director applications, but instead they are used only by the Microsoft ODBC wizard during the creation of the Data Source. The SA password is user-defined and not set or used operationally by the Servicing Director software, and if you do not know your SA password, please see your SQL Server administrator. 
  9. Click Next.
  10. Click Next again.
  11. Click Finish.

This completes the procedure to confirm the authentication for the Servicing Director data source named Servicing. To confirm the authentication method of the other Servicing Director data source named ServEM, repeat the same procedure using the data source name ServEM instead of Servicing.

ArticleNumber:

000065178