Form Does Not Print when Attempting to Print the Original of an Amended CTR

Form Does Not Print when Attempting to Print the Original of an Amended CTR

When trying to reprint an original CTR that has been amended, you get a screen prompting you to save the file.  The screen is like the one you would see if you were saving a CTR batch file.

 


Environment:

EZTeller

Workaround:

The CTR print queue needs to be cleared:

  1. Open Superview and select the Bank as your working group.
  2. Go to CTR > CTR Main Menu.
  3. Click on #6 Print Forms.
  4. Select All pending forms and click OK.
  5. When the printer dialog box comes up, click on Cancel.
  6. Select Reprint copy of original CTR Form prior to amendment and click OK.
  7. The CTR form now prints.

ArticleNumber:

000064853