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• Servicing Director Credit Bureau Export Contains Only Primary Borrower Information And Does Not Include Information On Any Other Borrowers

  You may find that the Servicing Director Credit Bureau Export file that you are submitting to the credit bureaus contains only information on the primary borrower, and no information about other borrowers. You may want to report on more than just the ...

• How To Exclude Loans From Credit Bureau Reporting or From The Credit Bureau Export File

  You want to know how you can exclude loans from the Credit Bureau Reporting and from the Credit Bureau Export File Workaround: Select the Credit screen from the Payment tab of Customer Service module The Credit screen has a drop down list, Next Trans ...

• Servicing Director Credit Bureau Export File is Rejected by Credit Agency Because the Detail Records Include an Unknown Identification Number in Position 21

  You may find that your Servicing Director Credit Bureau Export file is rejected by the Credit Agency because the Detail records include an unknown Identification Number in position 21. Workaround: The Servicing Director Credit Bureau Export uses the ...

• Servicing Director ACH Web Export Does Not Include Credit Record in the Export File

  The ACH Web Export file is missing the credit record. Environment: ACH Web Export Workaround: This may be because in the criteria window of the ACH Web Export event, you have not selected to use any Payment Clearing Account from the field, or you ...

• Credit Bureau Button is Grayed Out in the Servicing Director Collections Contact Screen

  In the Servicing Director Collections Contact Screen, the Credit Bureau button is grayed out and cannot be selected. Workaround: The Credit Bureau button will only be available for selection if you are licensed for and have implemented the Servicing ...