Root Cause:
This error is caused by installing the version 19.4.5 update to the Servicing Director applications but not installing the 19.4.5 update to the Servicing Director database.Workaround:
Apply the 19.4.5 update to your Servicing Director database using the installation package in your 19.4.5 download intended for the database, as described in the 19.4.5 installation instructions.
ArticleNumber:
000042004