Negative Escrow Balance Doubles on the Original Investor and Writes the Escrow Balance Off of the New Investor
When a Loan has a Negative Escrow Balance and an Investor Transfer is Completed, the Negative Escrow Balance doubles on the Original Investor and writes the escrow balance off of the new investor. The escrow balance that needs to go to the new investor should be added as an escrow debit balance and should be written off from the the old investor's escrow balance.
Workaround:
This is an issue in Fusion Servicing Director version 19.3.
Submit a case through Case Management to increment Change Request 247433.
ArticleNumber:
000070521