Resetting Fusion Servicing Director Admin Password

Resetting Fusion Servicing Director Admin Password

If you don't know the password for your Servicing Director user name Admin, you can clear or reset the password, which removes the current password. Then, the Admin user will be required to enter a new password at the next login.


Have a Servicing Director user, which has administrator access to the System Administration>Security Setup window, clear the Admin user password, as follows:

  1. Open the System Administration to the Security Setup window.

  2. Highlight the Admin user, and click the Clear Password button.

  3. Click Close.

  4. At this point, the previous Admin user password is removed, leaving the password field blank. 

  5. When you login as the Admin with the blank password, the Servicing Director login displays the message, "Blank passwords are not allowed."

  6. Click OK, and the Change Password dialog is displayed.

  7. Leave the Old Password field blank, and enter a new password in the New Password and Re-enter Password to Verify fields. 

  8. Click OK.

If you don't have any other user with access to System Administration>Security Setup, submit a case in Case Management to have support help your local IT reset the Admin password by using SQL to modify the Admin user data. 

ArticleNumber:

000048682

    • Related Articles

    • Resetting the Servicing Director SQL Server Logins

      You use the LSCnfg application Run FixRights option to reset the SQL Server logins used by the Servicing Director applications to connect to the Servicing Director SQL Server. Resetting the SQL Server logins will grant the logins access to newly ...

    • Resetting the Servicing Director 14.1 or Prior SQL Server Logins

      You use the LSCnfg application Run FixRights option to reset the SQL Server logins used by the Servicing Director applications to connect to the Servicing Director SQL Server. Resetting the SQL Server logins will grant the logins access to newly ...

    • Resetting the Servicing Director 14.2 SQL Server Logins

      You use the LSCnfg application Run FixRights option to reset the SQL Server logins used by the Servicing Director applications to connect to the Servicing Director SQL Server. Resetting the SQL Server logins will grant the logins access to newly ...

    • Resetting Servicing Director Customer Self-Service Borrower Passwords

      Borrowers can reset their password by answering security questions and verifying a security image that they have set up. If borrowers do not remember their security questions or image, they must contact a customer service representative employee at ...

    • Setting Up the Servicing Director Password Policy

      You can set up a Password Policy for Servicing Director users to enforce password requirements and to set up conditions to lock accounts. Environment: Servicing Director Use the System Administration Security Settings screen to open the Password ...