Borrowers can reset their password by answering security questions and verifying a security image that they have set up.

If borrowers do not remember their security questions or image, they must contact a customer service representative employee at your financial institution to reset their password.

For an employee to reset a borrower web profile, the employee must have access to the Reset Borrower Security page in Customer Self-Service. The access to this page is granted by the Customer Self-Service Web Page Security and Group Web Roles configured by your system administrator.

For more information, see the Servicing Director application Help (F1 key) topic:Resetting Borrower Passwords.

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000049325