After a new installation of the Servicing Director applications, the Customer Service application is displayed in a small, hard-to-read font in the upper section of the screen, with several characters possibly showing as blocks rather than letters. This issue is caused by incorrectly performing the installation procedures, where the person installing chose to use the wrong program to install the applications. The Servicing Director applications must be installed by the Setup.exe program to install changes for the fonts that are used by the Customer Service application.
Workaround:
Have the person installing the Servicing Director applications re-install the applications by running the application installation Setup.exe program. Allow the Setup.exe to uninstall the previous installation of the applications and install the applications again.
ArticleNumber:
000061778