Servicing Director 7.7 Update 1 > Collections Module - may not correctly report Default Events

Servicing Director 7.7 Update 1 > Collections Module - may not correctly report Default Events

Default Events set up in Servicing Director version 7.7 Update 1 > Collections Module - may not correctly report expected events and codes in the delivered exports.

This may affect any exports/interfaces involving delinquent reporting.

This may be due to values in screens not saving appropriately to the database.

It is corrected in version 7.8

 

There is a hotfix available from Customer Support for release 7.7 Update 1.

The hotfix includes a sql select statement to locate problem loans/events which may be incorrectly reported - and instructions on how to correct these previously created Default Events - so that they will now report accurately.

 

Please submit a support request through Case Management for this hotfix.


ArticleNumber:

000039369