Servicing Director 7.9 Known Issue: Borrowers unable to log onto ILS Web 2.2 after upgrading Servicing Director to 7.9.

Servicing Director 7.9 Known Issue: Borrowers unable to log onto ILS Web 2.2 after upgrading Servicing Director to 7.9.

An application error has occurred; your session is now closing.

We apologize for this inconvenience.

Please log on again.

 

 


Root Cause:

This is an issue found on Servicing Director 7.9.

ILS Web 2.2 is incompatible with Servicing Director 7.9, and the ILS Web 2.2 Web Application server will log a more detailed Windows Event Viewer Applications error.

Workaround:

Upgrade ILS Web 2.2 to the new version, named Customer Self-Service 2.3.

ArticleNumber:

000038676