Servicing Director 7.9 Known Issue: ILS Web 2.2 Application server error after upgrading Servicing Director to 7.9.

Servicing Director 7.9 Known Issue: ILS Web 2.2 Application server error after upgrading Servicing Director to 7.9.

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309...

Exception type: SqlException    

Exception message: The EXECUTE permission was denied on the object 'W_GetAccountRole', database 'Service', schema 'dbo'...


Root Cause:

This is an issue found on Servicing Director 7.9.

ILS Web 2.2 is incompatible with Servicing Director 7.9, and borrowers logging into the ILS Web 2.2 web server will also receive an error on their browser screen.


Workaround:

Upgrade ILS Web 2.2 to the new version, named Customer Self-Service 2.3.

ArticleNumber:

000041274