Servicing Director 7.9 Known Issue: Payment Processing Error Posting Payoff: "...Cannot insert duplicate key in object 'dbo.BorrowerEmailAddress'..."

Servicing Director 7.9 Known Issue: Payment Processing Error Posting Payoff: "...Cannot insert duplicate key in object 'dbo.BorrowerEmailAddress'..."

Violation of UNIQUE KEY constraint 'LoanID_Idx'. Cannot insert duplicate key in object 'dbo.BorrowerEmailAddress'. The statement has been terminated.
 


Root Cause:

This is an issue found on Servicing Director 7.9 or Servicing Director 7.9 with Service Pack 1.

Workaround:

The issue addressed in this article was resolved in Servicing Director version 8.0.

 

ArticleNumber:

000039325