Servicing Director Applications Installation or Upgrade Error: "The Event Manager server name is invalid."
Servicing Director (Applications) - Installation
The Event Manager server name 'xxxxx' is invalid.
Note: In the example above, the 'xxxxx' is a placeholder, and your message will have the SQL server name you entered instead of 'xxxxx'.
Root Cause:
This can be caused by changes to your SQL server. The error means the installation program failed to successfully test a connection to the Event Manager database using special product provided credentials.
Workaround:
Run the Servicing Director LSCnfg utility on the SQL server as follows:
- Click Start > Programs > D+H > Servicing Director Tools > LSCnfg. The LSCnfg screen will open.
- Confirm the Name field in the Service SQL Server section is the correct name for your Servicing Director SQL server or SQL server instance name.
- Enter 'sa' (without the quotes) in Sys Admin Login field. The 'sa' login is a standard SQL login with administrator permission on the Servicing Director SQL server.
- Enter your 'sa' login password in the Sys Admin Password field. The 'sa' login password would have been created by your system administrator when SQL was first installed. If you do not know what the 'sa' login password is, check with your system administrator.
- Click the Run Fixrights check box to enter a checkmark. No other fields need to be changed.
- Click the Apply button.
ArticleNumber:
000041410