After creating a custom Servicing Director Crystal Reports document, the document is not listed on the Customer Service or Collections Archiver screen.
Workaround:
For custom Crystal Reports documents, if you want Servicing Director to automatically link an archived document to the loans in the archived document, the document must have the Servicing Director provided Crystal Reports formula named "ArchiveKey" in the document.
On a Servicing Director desktop, the Crystal Reports XI program will offer a Formula by the name of "ArchiveKey", and it must be added to the report. It should be suppressed from printing, as it provides database functions for Servicing Director.
ArticleNumber:
000065595