Servicing Director Comments Unexpectedly Show a Setup By User Name of "Loan Servicing"

Servicing Director Comments Unexpectedly Show a Setup By User Name of "Loan Servicing"

When viewing some Comments, the Setup By user name listed is the name "Loan Servicing", but there is no user by that name on the system.

Workaround:

The user name "Loan Servicing" is used by the Event Manager application and the Module Reports screen.  For design reasons, these events are required to use the name "Loan Servicing" instead of the user name of the Servicing Director user who is running Event Manager or the Module Reports.

ArticleNumber:

000071932

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