Servicing Director Contact Screen Default Reason Field Drop Down List Does Not Display Default Reasons Of TEN and TRA
In the Servicing Director Contact screen, the Default Reason field drop down list does not display the default reasons called TEN (Tenant Not Paying) or TRA (Transfer Of Ownership).
The option to select one of these two default reasons in the screen will not be possible.
You may find that the Contact.Reason may hold the TEN and TRA values in the table or allow the table to get updated with those values, but it will not update in the Contact screen.
Environment:
Servicing Director Contact Screen Default Reason
Workaround:
Default Reasons TEN (Tenant Not Paying) and TRA (Transfer Of Ownership) are only available for VA loans.
If the options do not appear for your loan, then most likely your loan has not been set up as a VA loan.
ArticleNumber:
000062110