Servicing Director Customer Self-Service 14.2 installation Error: "Offline join completion information was not found"

Servicing Director Customer Self-Service 14.2 installation Error: "Offline join completion information was not found"

Offline join completion information was not found


Root Cause:

This error is caused by a Microsoft Windows issue. 

Workaround:

Have your local IT or system administrator use their Microsoft Windows support resources to resolve this error. 

The "Offline join" message is understood to be related the the Microsoft Installer product performing a Windows network domain or active directory "join" operation, something directed by the Microsoft configuration rather than the Servicing Director product.

Search for support resources by searching for the Microsoft error message above. 

ArticleNumber:

000041413