Servicing Director Customer Self-Service Online Payment Message: "This loan does not accept online payments"

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• Servicing Director Customer Self-Service Online Payment Message: "Payment draft unavailable, contact customer service"

  Payment draft unavailable, contact customer service Root Cause: This message will appear when the particular loan selected has a payment stop and if your configuration of the Customer Self-Service prevents online payments for a payment stop. ...

• Servicing Director Customer Self-Service Online Payment Web Page Link Missing

  When viewing the Customer Self-Service web page, the left hand navigation area has web page links (buttons or clickable text) used to open the various Customer Self-Service web pages. The navigation area will list different links depending on which ...

• Servicing Director Customer Self-Service 13.1: Borrowers Unable to Submit Online Payments

  If a borrower clicks the Online Payment Review Submit button and the Online Payment Confirmation web page does not appear and the online payment is not submitted, the borrower might be using an unsupported Internet browser, such as Chrome, Firefox, ...

• Customer Self-Service 2.3 Known Issue: Borrowers Can Submit Additional Online ACH Payments while Another Submitted Payment Is Still Unprocessed

  On Customer Self-Service 2.3 with Customer Self-Service 2.3 Service Pack 1, borrowers can submit additional online ACH payments while another previously submitted payment is still unprocessed, where an existing and pending online payment has not been ...

• Servicing Director Customer Self-Service Online Payment Error: "Could not find server 'Servicing_Server..."

  Could not find server 'Servicing_Server' in sys.servers. Verify that the correct server name was specified. If necessary, execute the stored procedure sp_addlinkedserver to add the server to sys.servers. A .NET Framework error occurred during ...