Servicing Director Customer Self-Service Online Payment Screen Error: "The additional escrow amount must be a value greater than or equal to zero"

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• Servicing Director Customer Self-Service Online Payment Screen Error: "The additional principal amount must be a value greater than or equal to zero"

  The additional principal amount must be a value greater than or equal to zero. Root Cause: The value entered in the Additional Principal field is not a valid money amount or format. Workaround: Enter a money amount which is between 0 (zero) and ...

• Servicing Director Customer Self-Service Online Payment Screen Error: Additional Escrow not a valid currency value

  Additional Escrow not a valid currency value. Root Cause: The value entered in the Additional Escrow field is not a valid money amount or format. Workaround: Enter a money amount which is between 0 (zero) and 5000.00. Enter number characters with a ...

• Servicing Director 14.1 Customer Self-Service Online Payment Request Page Displays Incorrect Total

  When the Payment check box is cleared on the Online Payment Request page (to make a payment not including a regular payment, such as escrow only, additional principal, or late charge payment), the regular payment amount is still included in the ...

• Servicing Director Customer Self-Service Recurring Online Payment Error: "You must select an available draft day between 1 and 17"

  You must select an available draft day between 1 and 17 Root Cause: This error is caused by an issue in Customer Self-Service. Workaround: Have an employee customer service representative set up the recurring monthly ACH payment using the Customer ...

• Additional Principal Not a Valid Currency Value

  The value entered in the Servicing Director Customer Self-Service Online Payment Screen produces this error: Additional Principal not a valid currency value. Root Cause: Additional Principal field is not a valid money amount or format. Workaround: ...