Servicing Director Customer Self-Service Validation Vendor Lyons Reports They Need to Update Their Certificate

• Related Articles

• Servicing Director Customer Self-Service Licensing

  A Servicing Director license which enables the optional Customer Self Service (CSS) is required with Servicing Director 16.1 or later. Workaround: If you are skipping versions of Servicing Director upon upgrading, and skip version 16.1, you will ...

• Servicing Director Customer Self-Service Installation Error: Installation Incomplete

  Installation Incomplete The installer was interrupted before Servicing Director Customer Self Service Web could be installed. You need to restart the installer to try again. Click "Close" to exit. Root Cause: For Windows 2008 or 2008R2 servers, this ...

• The Servicing Director Customer Self-Service Reports Folder Does Not Have IRS Reports with the Current Reporting Year in the Report File Name

  When you view the Customer Self-Service reports folder located in the \ILSWebBus\Rpt directory, you do not have IRS report files with the current reporting year in the report file name. For example, when you view the reports folder for the 1098 B ...

• Servicing Director Customer Self-Service Monthly Billing Statement Error: There Was a Problem Creating the Statement...

  There was a problem creating the statement for download. Please contact customer service for assistance. Root Cause: This error is usually caused by an incorrect configuration of Customer Self-Service. Workaround: To create a statement, your Customer ...

• Customer Service>History Button Error: "Logon failed...Vendor Code: 18456"

  Crystal Report Viewer Logon Failed. Details: [Database Vendor Code: 18456] Root Cause: The Database Vendor is Microsoft SQL server, and the error code is a Microsoft SQL error code. Microsoft support information about error code 18456 is this: "Logon ...