Servicing Director Customer Self-Service Web Pages Error Selecting Electronic Statements: "An error occurred while trying to send the email"

Servicing Director Customer Self-Service Web Pages Error Selecting Electronic Statements: "An error occurred while trying to send the email"

Monthly Statement

An error occurred while trying to send the email.


Root Cause:

The Customer Self-Service web application server (ILSWebBus) will send SMTP emails to the borrower to verify their selection of electronic statements, and this error means there was an issue sending the email.

Workaround:

Have your local IT or email server administrator confirm that your Customer Self-Service web application server (ILSWebBus) can send email messages to external email addresses using your company's email server.

The Customer Self-Service web application server will send emails to the email server name you have defined in the System Administration application Table Setup Company screen SMTP server name field. If you change the SMTP server name field, you will need to restart your Customer Self-Service web application server web service to have the change effective on the web server.

 

ArticleNumber:

000038639