Servicing Director Database Installation Error: "Unable to copy the system data over..."

Servicing Director Database Installation Error: "Unable to copy the system data over..."

Unable to copy the system data over to the Service database

Root Cause:

This error is not common, but it indicates some issue copying Servicing Director controlled data, which is set as a default for the program operation unrelated to loan or borrower data.

Search for the DBInstall.Log file for more information about which system data specifically has an issue, represented by some SQL error. 

Submit a case through Case Management to contact customer support and attach the DBInstall.log to the case.

For more information about finding the DBInstall.log, search Knowledge Center with the key words "Servicing Director log file".

ArticleNumber:

000043950