Servicing Director (Databases) Installer Information
Error:
ERROR object
Description =
ErrNumber = -##########
Servicing Director (Databases) Setup has failed. If the problem persists, please contact Product Support.
(Note: the ########## above is a placeholder, and you will have some 10-digit number, beginning with a minus sign, such as -2147216381 or -2147216384)
Root Cause:
There can be more than one 10-digit error number possible with this error message.
Each 10-digit error number is unique, with a different cause for each number.
Workaround:
First, save a copy of the Servicing Director (Databases) installation log file. This log file will have the file name INLQ_Install.log, and it will be located on the Windows server C:\ drive root folder or in the C:\SvcData root folder. The current file should have a Windows modified file date and that matches date and time of your most recent run of the installation program. Save a copy of the INLQ_Install.log by renaming it.
Second, record the full 10-digit error code, and include the full error code in your request for Servicing Director support.
ArticleNumber:
000040972