Servicing Director Does Not Automatically Create Comments for a Custom Crystal Reports Document

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• Servicing Director does not automatically create a viewable archive for a custom Crystal Reports document.

  After creating a custom Servicing Director Crystal Reports document, Servicing Director does not automatically create a viewable Servicing Director archive document when the custom document is produced from Servicing Director. Workaround: For custom ...

• Servicing Director Archiver Screen Does Not List an Archived Custom Crystal Reports Document

  After creating a custom Servicing Director Crystal Reports document, the document is not listed on the Customer Service or Collections Archiver screen. Workaround: For custom Crystal Reports documents, if you want Servicing Director to automatically ...

• Servicing Director 14.2 Custom Document Error: "Missing parameter values"

  Missing parameter values. Save to file not attempted. Archiving not attempted. Root Cause: This error only occurs on custom Crystal Reports documents that use the advanced Prompt for Parameter feature in Crystal Reports. This error occurs in ...

• Servicing Director Send Letters Screen Does Not Create Document

  On Servicing Director 14.2 or 15.1, when you use the Servicing Director Send Letters screen and click Send, the message "Letter sent successfully" appears, but no document is created. If the document was to be printed, there is no prompt to select ...

• Event Manager is missing events for some standard delivered Crystal Reports letters

  When you search Event Manager for some Fusion Servicing Director installed and delivered letters, the Crystal Reports format version of some letters do not have an event, and only the Microsoft Word format letters are found. This is the case for the ...