Servicing Director Event Manager Error: "This action cannot be completed..."

Servicing Director Event Manager Error: "This action cannot be completed..."

Server Busy

This action cannot be completed because the other program is busy.  Choose Switch To to activate the busy program and correct the problem.


Root Cause:

This message is believed to be caused by an issue in Microsoft Word, which has been opened by Event Manager automatically to perform a Word Mail Merge task to create a Servicing Director letter.  This error is usually related to using a custom created letter, and it can also be related to some printer incompatibility when printing the letter.


Workaround:

Change the Event Manager scheduling for the problem letter event to move the event to the last event on your schedule.

Change the event to print to a different printer or save the letter to a hard drive file instead of printing it.

Have the creator of the custom letter review the letter for a mistake.

ArticleNumber:

000039970