Servicing Director Event Manager Event Error: "...Unable to open file for writing.."

Servicing Director Event Manager Event Error: "...Unable to open file for writing.."

Executing...
BoForms.dll
Event Name : <your event>
Instance Name : <your event>
Started : 
Unable to open file for writing : \\server\sharename\your file location\your file name
There was a problem exporting to
Exit code = 1

Root Cause:

Some events are configured to have user defined criteria for a file location, and this error usually means the Windows user running Event Manager is being denied access by Windows.

Workaround:

This information is for your local IT or System Administrator:

  1. Confirm the Windows user account running Event Manager has access to the user defined file location by having the user demonstrate they can read and write a test text file to the file location. Use your Windows support resources to grant the Windows user access to the network location, and resolve why Windows is denying access. 
     
  2. If the Windows computer is using Task Scheduler to run Event Manager unattended, where there is no interactive Windows user and instead stored Windows user credentials are being used to run Event Manager, then also check for the following issue in Task Scheduler:
The Task Scheduler task running Event Manager may have the "Do not store password" Security enabled. You cannot select the Task Scheduler task Security option "Do not store password" for the user account running the task if you want to use any network location. This Security option limits the user account access to only local file paths, and this Security option will prevent access to any network location user defined in event criteria. If the \SvcData folder and all the user defined event criteria uses a local file location, then you can use this task Security option. 
 

ArticleNumber:

000043382

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