Servicing Director Event Manager Fails to Run Document Event Showing a Red X and an Access Denied Message

Servicing Director Event Manager Fails to Run Document Event Showing a Red X and an Access Denied Message

Printing succeeded
Save to file failed: Error exporting report
Description: Access Denied.
Error Message: IDispatch error #14534
HRESULT: 0x100179e2
Archiving failed: Unknown error


Root Cause:

This Access Denied error message is a message from Windows. This indicates the Windows user running the Event Manager application does not have permission to write the document file to the user defined Save to file location.


Workaround:

Have your local IT confirm the Windows user running Event Manager has permission to write the document file to the user defined Save to file location.   The Save to file location chosen by the user is shown on the Event Manager Event Criteria screen.

ArticleNumber:

000040082